PRIVACY POLICY
Helrica Massage Clinic Privacy Policy
At Helrica Massage Clinic, your privacy, comfort and trust are treated with great care.
Because many treatments offered at Helrica involve personal wellbeing, health and emotional support, some information may need to be collected in order to safely and appropriately tailor your appointments.
This Privacy Policy explains what information may be collected, how it is used and how it is protected.
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WHO WE ARE
Helrica Massage Clinic
Unit 8, Saxon Business Park
Littleport, Cambridgeshire, CB6 1XX
Email: helricamc@gmail.com
Phone: 07813 579925
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WHAT INFORMATION MAY BE COLLECTED
Depending on the treatment or enquiry, Helrica Massage Clinic may collect:
• Your name
• Phone number
• Email address
• Emergency contact details
• Medical history relevant to treatment
• Current medications or treatment information
• Oncology-related information where relevant
• Consultation notes
• Appointment history
• Any information you choose to provide during communication or consultation
This information is only collected where appropriate and necessary to safely support your treatment and wellbeing.
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WHY YOUR INFORMATION IS COLLECTED
Your information may be used to:
• Arrange and manage appointments
• Contact you regarding your booking
• Tailor treatments safely around your individual needs
• Understand medical history or contraindications
• Maintain treatment records
• Provide ongoing support and aftercare where appropriate
• Meet professional insurance and legal obligations
Helrica Massage Clinic does not sell, rent or share your personal information for marketing purposes.
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MEDICAL & ONCOLOGY INFORMATION
Some treatments, particularly Oncology Massage and MLD Massage, may require additional medical information to ensure treatments are adapted safely and appropriately.
In some circumstances, consultant or GP approval may be required before treatment begins.
Helena personally discusses this with clients during the booking or consultation process where appropriate.
All information shared is treated respectfully, sensitively and confidentially.
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HOW YOUR INFORMATION IS STORED
Your information is stored securely and treated confidentially.
This may include:
• Secure digital records
• Password-protected devices
• Written consultation forms stored securely
Only Helena has access to your personal treatment information.
Reasonable steps are taken to protect your information from loss, misuse or unauthorised access.
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HOW LONG INFORMATION IS KEPT
Treatment records may be retained for a reasonable period in line with professional insurance, legal and safety requirements.
When information is no longer required, it will be securely deleted or destroyed.
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SHARING YOUR INFORMATION
Your information will never be shared unnecessarily.
Information may only be shared:
• Where legally required
• Where necessary for insurance purposes
• Where you have given permission
• Where there is a serious concern for safety or wellbeing
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COMMUNICATION
If you contact Helrica Massage Clinic via, email, WhatsApp or phone, the information you provide will only be used to respond to your enquiry and manage appointments.
Helena personally responds to all enquiries herself as part of the calm, supportive and personal approach Helrica is built around.
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YOUR RIGHTS
Under UK GDPR, you have the right to:
• Request access to your personal information
• Request corrections to inaccurate information
• Request deletion of your information where appropriate
• Withdraw consent where applicable
If you have any questions about your information or how it is handled, please contact Helena directly.
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COOKIES
The Helrica Massage Clinic website may use basic website cookies to help improve website functionality and visitor experience.
These cookies do not collect sensitive personal medical information.
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POLICY UPDATES
This Privacy Policy may occasionally be updated to reflect changes within the clinic, legal requirements or website functionality.
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💜 HELRICA MASSAGE CLINIC
Helrica Massage Clinic is built around trust, compassion, professionalism and genuine care.
Your privacy and wellbeing are always treated with respect.